Return & Refund Policy

Effective Date: 03/31/2026

At Third & Pike Coffee Co. LLC ("Company," "we," "our," or "us"), we take pride in delivering high-quality coffee. Because our products are consumable, our return and refund policy is designed to ensure fairness while maintaining product integrity and safety.

1. Returns

Due to the perishable nature of coffee and food products, we do not accept returns on opened or used items.

We may accept returns only if:

• The item is unused and unopened
  
  

• The return is requested within 7 days of delivery
  
  

• The product is in its original condition and packaging
  
  

Customers are responsible for return shipping costs unless the return is due to our error.

2. Refunds & Replacements

We will gladly issue a refund or replacement if:

• Your order arrives damaged
  
  

• You receive the wrong item
  
  

• Your order is lost in transit
  
  

To request a refund or replacement, you must:

• Contact us within 7 days of delivery
  
  

• Provide your order number
  
  

• Provide photo evidence of the issue (if applicable)
  
  

Approved refunds will be issued to your original payment method within 5–10 business days.

3. Non-Refundable Items

We do not offer refunds or returns for:

• Opened coffee products
  
  

• Used merchandise
  
  

• Orders outside the return window
  
  

• Dissatisfaction based on taste preferences
  
  

(We get it—taste is personal. But we can’t take back coffee that’s already been enjoyed.)

4. Order Cancellations

Orders may be canceled within 12 hours of being placed. After that, orders may already be processed or shipped and cannot be canceled.

5. Exchanges

We do not offer direct exchanges. If eligible, we recommend requesting a refund and placing a new order.

6. Contact Us

If you have any questions or need to request a return or refund, contact us at:

Email:  support@3pcoffeecompany.com

Address:  P.O. Box 1058, Martinsville, Indiana 46151

We’re committed to making things right whenever possible while keeping our standards high. Thanks for supporting Third & Pike Coffee Co. LLC!